Mail by vizsu help
Set up your domain, connect mail apps, migrate mail and manage your team.
Getting started
Quickstart for adminsAdd your domain, publish DNS records, create users and start sending with Mail by vizsu in a few minutes.Sign in to Mail by vizsuSign in to webmail and the admin dashboard with your vizsu account (single sign-on), first sign-in and signing out.Set or reset your passwordWhich password is used where: vizsu account for the web, app passwords for mail apps, and how admins set or reset a password.Two-step verificationProtect web sign-in with two-step verification in your vizsu account, and optional authenticator protection for mail apps.
Email apps
Email app settings (IMAP and SMTP)Server names, ports and security for Mail by vizsu: IMAP mail.vizsu.com:993 SSL/TLS, SMTP 465 SSL/TLS or 587 STARTTLS.App passwordsCreate and revoke app passwords for Outlook, Apple Mail, Thunderbird, phones and scripts that connect over IMAP and SMTP.IMAP accessRead your Mail by vizsu mailbox in any IMAP app: settings, steps and what syncs (folders, read state, flags).POP access (not supported)Mail by vizsu does not offer POP3. Use IMAP instead; here is why and what to do with apps that only support POP.SMTP settings for apps, devices and scriptsSend mail through mail.vizsu.com from mail apps, printers, scanners and scripts: ports 465 and 587, authentication and limits.Set up Apple Mail on a MacAdd your Mail by vizsu address to Apple Mail on macOS with IMAP and an app password.Set up mail on iPhone or iPadAdd your Mail by vizsu address to the Mail app on iPhone or iPad with IMAP and an app password.Set up the Gmail app on AndroidAdd your Mail by vizsu address to the Gmail app on Android as an IMAP account with an app password.Set up Outlook (Windows, Mac and mobile)Add your Mail by vizsu address to classic Outlook, new Outlook, Outlook for Mac or the Outlook mobile app over IMAP.Set up ThunderbirdAdd your Mail by vizsu address to Thunderbird, automatically with autoconfig or manually with IMAP and SMTP.Use Gmail with your vizsu addressSend as your vizsu address from Gmail on the web, and why Gmail's "Check mail from other accounts" does not work.Set up any other email appGeneric IMAP and SMTP steps for any email app not covered by a dedicated guide.Troubleshoot email appsFix authentication failed, cannot send, certificate warnings and sync problems in email apps connected to Mail by vizsu.
Webmail
Read and send mail in webmailUse webmail at mail.vizsu.com: read, reply, forward, search, schedule, snooze and undo send.FoldersCreate, rename, archive and delete folders in webmail.Filters, forwarding and blocked sendersSort incoming mail automatically with filters, forward a copy of selected mail, and block senders in webmail.Out of office auto-replyTurn on an automatic vacation reply in webmail, optionally between a start and end date.SignaturesAdd an email signature in webmail, and how it combines with an organization signature set by your admin.Storage and mailbox sizeSee how much of your mailbox storage you are using, what the limits are and how to free up space.
Domains & DNS
Users & admin
Users, aliases and forwardingCreate users, add aliases, forward mail, set auto-replies and the organization signature in the admin dashboard.Reset a user's password and recovery emailSet or generate a password for a user, how it applies to mail apps and vizsu sign-in, and when a recovery email is required.Groups, shared mailboxes and catch-allWhen to use a group (distribution list) or a shared mailbox, and how to catch mail sent to unknown addresses.Delegate access to a mailboxLet other people read a mailbox, send as it or send on its behalf.Members, roles, audit log and SCIMDashboard roles (Owner, Admin, Member, Viewer, mail user), the audit log, and provisioning users from your identity provider with SCIM.Mail policy: attachments, forwarding and sending limitsSet organisation-wide rules for blocked attachments, message size, external forwarding, internal-only users and sending limits.
Migration
Security & deliverability
SPF, DKIM, DMARC and MTA-STS explainedWhat SPF, DKIM, DMARC, MTA-STS and TLS reporting do, and how Mail by vizsu sets them up for your domain.DMARC reportsSee who sends mail as your domain, how much of it passes DMARC, which sources fail, and when to tighten your DMARC policy.Spam and virus filteringHow incoming mail is checked for spam and viruses, which attachments are refused, and how to handle Junk.Delivery, sending limits and warm-upMail rejected, landing in spam or not arriving; new-account warm-up, daily sending limits and why sending can be paused.
Plans & billing
Developers